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Overview of the Bugpilot App for Intercom

Overview of the Bugpilot App for Intercom

This guide helps you set up the Bugpilot App for Intercom.
Simone Lusenti avatar
Written by Simone Lusenti. Updated over a week ago

What this app does

Bugpilot collects detailed technical information from your end users right when they encounter a problem. With the Intercom app, you will be able to:

  • Receive detailed bug reports automatically right in your Inbox

  • Easily open Bugpilot reports and share them with your colleagues

  • Request a screen recording, or grab a screenshot with just one button

If you already have the app installed, you may want to read the How to use the app article instead.

Here's what Bugpilot for Intercom looks like:

How to set up the app

If you don't have one, create an account on Bugpilot.

Setting up Bugpilot takes three simple steps:

  1. Install the app from Intercom Store

  2. Pin the app to your Intercom Inbox

  3. Add the Bugpilot tracking code

Install the app from Intercom Store

Find the Intercom app in the Bugpilot Integrations page, and click the settings Icon to start the Setup.

Confirm that you want to proceed with the installation and click the green button named Authorize Access.

After approving the necessary permissions, you will be redirected to the Bugpilot dashboard to complete the setup.

Add the Bugpilot tracking code

Before Bugpilot will start working, you'll need to install the Bugpilot tracking code on your website or app. From your Bugpilot Dashboard, follow the instructions provided under Getting Started.

If you do not know how to add a tracking code to your website, send the guide to a developer: they will do it for you, and it will take less than 3 minutes.

Pin the app to your Intercom Inbox

The next step is to make your Bugpilot app stick to the sidebar and be available immediately when entering an Inbox conversation. To do so:

  1. Open your Intercom Inbox

  2. Select a conversation

  3. Find the Edit apps button at the bottom-right of the and click on it

  4. Move your mouse over Bugpilot, and click the Pin icon.

Important: App pinning is specific to your account. Your colleagues will need to pin the Bugpilot app by themselves.

How to use the app

Every time your users start a new Intercom conversation, you will get an automated report containing screenshots, technical information, browser logs, and network activity. You will see the three most recent reports next to the chat in your Inbox.

Continue reading: how to use the Intercom app.

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